Warranties and Returns

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Return & Exchange Policy

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Refunds are available for all full-priced items. Items must be post stamped within 14 days of receiving your order and any received thereafter may be denied. 

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Items must be returned in their original condition including tags. Once we have received your returned package, all returned items will be inspected before a refund is issued. Lucky Fish Studio reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and they will be returned to sender.

 

*You will be notified via email if your returned item is not suitable for a refund.

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The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Lucky Fish Studio will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

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***Please note that the international shipping costs that Lucky Fish Studio provide do not reflect the cost of return shipping from countries outside of the United Kingdom. It is the responsibility of customers to enquire about the cost of return shipping from their country back to the United Kingdom as this fee is in no way covered by Lucky Fish Studio. For further information, please contact our customer care team at helloluckyfish@gmail.com

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Please allow 5 business days for a refund to be processed from the date that the returned item is received by Lucky Fish Studio. You will be informed via the email address that is listed on your Lucky Fish Studio account once this transaction has been processed. Refunds will be issued to the credit card or Pay Pal account that the payment had originally come from.

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If this will be an issue for any reason, please be aware that you must contact us at helloluckyfish@gmail.com prior to returning any items to Lucky Fish Studio in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and Lucky Fish Studio will not be held accountable.

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A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a refund. 

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All orders should be returned to the address below. If you require a street address, please email helloluckyfish@gmail.com with this request. Please note that the goods are your responsibility until they are returned. Lucky Fish Studio will not issue a refund on item/s that are not received or are lost in transit.

 

25 Warren Avenue

Saxmundham

Suffolk

UK

IP17 1GF 

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If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at helloluckyfish@gmail.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

Shipping is non-refundable except in cases where we may have made an error.

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EXCHANGES

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If you require a replacement size, colour or alternative item/s, you are required to place a new order. Once we receive your exchanged item we will refund you accordingly.

 

FINAL SALE ITEMS

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All Final Sale Items cannot be returned for a refund but can be exchanged for another item.